1. Information We Collect

We collect personal information only as necessary to provide our services, process transactions, and improve your experience.

• Information You Provide: When you make a purchase or engage with us, we collect details such as your name, billing/shipping address, email address, phone number, and payment details (handled securely by our processor—see Section 4).
• Automatically Collected Information: Our servers receive your usage data (e.g., pages visited, time spent) via cookies and similar technologies to enhance our website’s functionality, analyze trends, and prevent fraud in an encrypted way. No person has access to that information in order to protect privacy.
• Marketing Preferences: With your explicit consent, we may collect preferences for emails about products, updates, or promotions.

We do not collect sensitive information (e.g., your passwords) unless explicitly required for a transaction and with your consent.

2. How We Use Your Information

We use your information solely for legitimate business purposes, minimizing retention and applying strict access controls:

• To process orders, payments, deliveries, returns, and customer support.
• To communicate with you, including transaction confirmations and service updates.
• For analytics, fraud prevention, and website optimization (e.g., aggregated, anonymized data).
• With consent, for marketing—such as personalized offers(newsletters) via email.

Data is processed in Sri Lanka and may involve limited transfers to secure third-party providers (see Section 5).

3. Consent and Your Rights

Obtaining Consent: Providing information for transactions implies consent for that purpose only. For marketing or other uses, we seek explicit opt-in consent via clear notices.

Withdrawing Consent: You may withdraw consent at any time by emailing info@traveltrendsleisure.com or calling +94 77 105 1113. We will process requests promptly and confirm compliance.

Your Rights: Depending on your location, you may access, correct, delete, restrict, or port your data; object to processing; or lodge complaints with authorities (e.g., Sri Lanka's Data Protection Authority or equivalents like EU Data Protection Authorities). Your submitted requests to the contact below; will be responded to by us within 30 days (or legally required timelines).

4. Hosting and Payment Processing

Hosting:

Our website runs on secure, professionally managed servers. We do not store personal information on web servers. Submissions are securely transmitted to our internal team via email and encrypted tools solely for fulfillment and record-keeping.

Payments:

All transactions are processed through CBC (Commercial Bank Master Card), our secure online payment gateway provider, in collaboration with Commercial Bank of Ceylon PLC.

• Security: Data is encrypted in compliance with PCI-DSS (Payment Card Industry Data Security Standards).
• Non-Retention: We do not access, process, or store your card details or credentials. All sensitive payment information is securely handled by CBC (Commercial Bank Master Card) and its banking partners.
• Third-Party Policies: Please refer to CBC (Commercial Bank Master Card)’s respective privacy policies for details on how your transaction data is processed once redirected to their platforms.

5. Third-Party Services and Sharing

We do not share your sensitive data like passwords or cookies with third parties for any reason. We share information only as necessary:

• Service Providers: Limited to processors (e.g., Commercial Bank) bound by contracts ensuring data protection equivalent to ours. They process data per our instructions.
• Legal Requirements: If required by law, court order, or to protect rights/safety (e.g., fraud, terms violations).
• No Selling: We do not sell your personal information.

Third parties may operate in other jurisdictions (e.g., US, EU); transfers use safeguards like Standard Contractual Clauses. Once redirected (e.g., to Commercial Bank), their policies apply. We link to external sites but we are not responsible for their practices—review their policies directly.

6. Cookies and Tracking Technologies

We use cookies, and similar tools for essential functions (e.g., cart persistence), analytics, and advertising. You can manage preferences via browser settings or from our cookie banner.

No personal information is stored in cookies. Your browser or tools like YourAdChoices may automatically store your personal information based on their respective policies. See our Cookie Policy for details.

7. Security

We employ industry-leading measures—encryption (TLS/SSL), firewalls, access controls, regular audits, and employee training—to safeguard data against loss, misuse, or unauthorized access. Our system is impenetrable; we notify affected users and authorities of breaches as per required by law as a data breach or unauthorized login to the system is detected.

8. Children's Privacy and Age Restrictions

Our website is not for children under 18 (or the age of majority in your jurisdiction). We do not knowingly collect data from minors. Guardians may request deletion via our contact.

9. Retention and Data Transfers

We retain data only as needed (e.g., 7 years for financial records) or per law, then securely delete it. International transfers comply with local laws (e.g., adequacy decisions, binding agreements).

10. Changes to This Policy

We may update this policy; check the effective date. Continued use post-changes implies acceptance. Material updates trigger notifications.

Contact Us

For questions, rights requests, or complaints:

Travel Trends Leisure (Pvt) Ltd

#206, Old Kottawa Road, Maharagama, Sri Lanka

Email: info@traveltrendsleisure.com

Phone: +94 77 105 1113